If you received a shipment confirmation more than seven days ago for first class delivery within the UK or EU and if you have still not received your shipment, please contact us. If you elected to have your mail shipped by priority mail delivery service, please reference the tracking number from the shipping vendor for the status of your delivery.

Our Returns Policy

Providing you, our valuable Customer, with a positive experience is our top priority. However, we all know that sometimes, something is bound to go wrong, so we will do our best to resolve any problems to your satisfaction. To contact Customer Service, please click here.

Making Calls

FAQ's

What is international roaming?

'Roaming' is when you use your mobile phone outside of your operator's local coverage area or home calling area or in another country. For example, if you take your UK mobile abroad, you will roam onto an overseas operator's network. Traditional 'Roaming' calls are very expensive to make and receive, even for just a few calls while you are away.

Can anyone call me on my new mobile number?

Yes, your number works like any other mobile telephone number. Your number is a UK number - therefore, make sure you tell people outside the U.K. that they will be dialling an international number. Give them the full number, including the country code (+44).

Is my mobile phone unlocked?

Your mobile phone must be unlocked for the SaverSIM^® card to work. An easy way to test this is to insert a SaverSIM^® card from a different network into your phone. For example, if you have a T-Mobile SaverSIM^® card, try inserting a friend's SaverSIM^® Card from a different network (e.g. a Vodaphone card). If your phone operates normally, it is unlocked. However, if you receive a strange message on your screen, your phone is locked and you will need to visit your mobile operator and request an 'unlock code.'

Most mobile phone shops can usually unlock your phone in a matter of minutes. For more detailed directions on how to unlock your phone, please check here.

If you do not want to use your current mobile phone you can purchase a SIM free unlocked phone from most independent mobile phone retailers. Visit our online store for a selection of compatible un-locked GSM phones available for sale.

Or go to www.amazon.co.uk.

If you still need help, please email our Customer Services.

Do you sell mobile phones?

We do sell mobile phones, with an expanding variety added on a regular basis. All our phones are sold un-locked and have been tested to work with our SaverSIM^®. See our online store for more details click here.

How do I top-up my prepay SaverSIM^® Card?

You can purchase additional top-up credit from within the online account associated with your SaverSIM^® card - your login details are provided as part of your SaverSIM^® Pack.

Does the SaverSIM^® include Voicemail?

Yes! The service offers full Voicemail functionality. For more information on how to check your Voicemail messages, please reference the Network Guide that came with your SaverSIM^® card package.

What is GSM?

GSM stands for Global System for Mobile Communications. This technology was originally developed as a pan-European standard for digital mobile telephony, but it has quickly become the world's most widely used mobile system. In Europe, Asia, and Australia, GSM operates on the 900 MHz and 1800 MHz frequencies. In North and South America, GSM occupies the 850 MHz and 1900 MHz frequencies. The SaverSIM^® works with all these frequencies.

What is a SaverSIM^® Card?

SaverSIM^® stands for Subscriber Identity Module. A SaverSIM^® card is just a small circuit board that must be inserted into the back of your GSM based mobile phone. This small card contains all your subscriber details and directory data, and acts like the brain of your mobile phone.

To insert your new SaverSIM^® card in your mobile phone, just follow these SaverSIMple instructions:

locate the plastic SaverSIM^® card in your shipment;
break out the small chip (the SaverSIM^® card) from this plastic card;
open the back of your phone, remove the battery and identify the SaverSIM^® card holder slot;
if present, remove the existing SaverSIM^® card in the phone;
place the new saverSIM^® chip in this slot, with the gold contact side facing down;
replace the battery and the cover; and
power-on your mobile phone.

For more detail on how to insert your SaverSIM^® card, please refer to the Network Guide (instruction manual) that came with your mobile phone.

I have inserted my new SaverSIM^® card, but my mobile phone does not work.

Your mobile phone may not be receiving a signal from the local GSM network. When this happens, you will need to manually search for a mobile GSM network operator. All mobile phones are different, so you will need to reference the Network Guide (instruction manual) that came with your mobile phone.

Check to make sure that your phone is not locked. If necessary, please follow the unlock directions, or purchase a new unlocked phone. It is also possible that your phone is an older model and cannot properly read the inserted SaverSIM^® card, in such case you will need to purchase a new unlocked phone.

I can't remember my mobile number.

If you dial 133 from your SaverSIM^® then a message will be returned to your handset which details the telephone number.

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